At Kibo Slopes Garden Resort, we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose the personal information you provide when using our online booking website. By using our website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when using our website, including:

– Contact Information: Name, email address, telephone number.
– Payment Information: Credit card details, billing address.
– Booking Details: Dates of stay, room preferences, special requests.

2. Use of Information

We use the personal information we collect for the following purposes:

– To process and confirm your bookings.
– To communicate with you regarding your bookings, including sending booking confirmations and updates.
– To provide customer support and respond to your inquiries.
– To comply with legal obligations and enforce our terms of service.

3. Disclosure of Information

We may disclose your personal information to the following parties:

– Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and providing services to you.
– Business Partners: We may share your information with our business partners, such as travel agencies or booking platforms, to fulfill your bookings.
– Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Your Rights

You have the right to:

– Access and update your personal information.
– Withdraw your consent to the processing of your personal information.
– Object to the processing of your personal information.
– Request the deletion of your personal information, subject to certain exceptions.

To exercise your rights or for any inquiries regarding your personal information, please contact us using the contact information provided below.

6. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time by posting the revised version on our website. We encourage you to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at +254 729 308 767 or info@kibocottages.com.

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms and conditions.